Responsible Gambling Policy
At LuckyNiki we take responsible gambling seriously. We want play to stay enjoyable and under control, so we provide straightforward tools and clear information to help you manage your activity. If you ever feel gambling is affecting your life, we encourage you to use our controls and seek support.
Player protection principles
We aim to protect customers by promoting safe, controlled play. We monitor account activity for signs of harm, offer practical controls you can set yourself, and support customers who ask for further restrictions. Our approach is to be proactive, non-judgemental and confidential.
Activity-control tools
You can manage your account with a range of tools available in your settings or by contacting support. These include personal deposit and loss limits, session time limits, reality checks and temporary account freezes. Use these tools to keep your play within comfortable boundaries.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be changed, but we recommend changing them only after a cooling-off period so you can make considered decisions.
Loss limits
You can set a maximum loss limit to cap the amount you can lose over a chosen period. Loss limits help protect your budget and reduce the risk of chasing losses.
Time limits and breaks
Session limits and reality checks remind you to take regular breaks. If you need more time away, choose a temporary account break or request a longer self-exclusion period via your account settings or by contacting our support team.
Self-exclusion
If you need to stop gambling for a while, self-exclusion is available. You can self-exclude from your account and from marketing, and we will take steps to prevent access. When you choose to return, we will require a verification and reactivation process designed to protect your wellbeing.
Signs of problematic behaviour
Watch for changes that may indicate harm, such as:
- Chasing losses or betting more than planned
- Borrowing money to gamble or hiding activity
- Neglecting work, family or daily responsibilities
- Feeling anxious, restless or secretive about gambling
Tips for staying in control
Practical steps include setting strict deposit and loss limits, using session timers, removing saved payment methods, and agreeing limits with a friend or family member. Avoid gambling when stressed or under the influence, and take regular breaks.
Professional help and support organisations
If you need extra support, contact national organisations for confidential advice. In the UK, resources include GamCare, GambleAware and NHS gambling support, as well as the National Gambling Helpline. These services offer free guidance, helplines and treatment options. If you prefer, our support team can point you to appropriate local services.